Terms of Service

Welcome to CODRocket . Our platform provides a secure and convenient way for users to order products online and pay using Cash on Delivery (COD). By accessing or using our services, you agree to comply with these Terms of Service, all applicable laws, and regulations governing your use of the Platform.

These terms are designed to protect both you, as a user, and us, as the service provider, ensuring a safe, transparent, and reliable experience for everyone. They explain your rights and responsibilities, including how orders are placed, payments are made, deliveries are handled, and disputes are resolved.

If you do not agree with any part of these Terms of Service, you must refrain from using the Platform. Continued use of our services constitutes your acceptance of these terms and any updates we may make in the future.

We encourage you to read these Terms carefully and contact us if you have any questions or need clarification. By using our services, you confirm that you understand and agree to abide by all provisions outlined here, helping us maintain a safe, fair, and reliable environment for all users.

Acceptance of Terms

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and any applicable laws and regulations. If you do not agree, please do not use the Platform.

Services

CODRocket provides an online platform that allows users to order goods with a Cash on Delivery (COD) payment option. We facilitate the order placement, delivery coordination, and payment collection.

User Accounts

Users may need to create an account to use certain features.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate and complete information when registering.

Ordering and Payment

By placing an order via COD, you authorize the delivery agent to collect payment upon delivery.
Payment must be made in full at the time of delivery unless otherwise agreed.
We are not responsible for payment disputes between the user and the merchant.

Delivery

Delivery times are estimated and not guaranteed.
Users must provide accurate delivery addresses.
If a user is unavailable at the time of delivery, additional fees may apply or the order may be canceled according to the platform’s policy.

Refunds and Cancellations

You agree not to:

Refunds and cancellations are subject to the merchant’s policy and applicable laws.
The Platform may assist in resolving disputes but is not liable for merchant decisions regarding refunds or cancellations.

User Conduct

Use the Platform for illegal or fraudulent activities.
Interfere with or disrupt the services.
Provide false information to the Platform or merchants.

Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is the property of CODRocket or its licensors and is protected by applicable laws.

Limitation of Liability

The Platform acts as an intermediary between users and merchants.
We are not responsible for the quality, legality, or accuracy of goods provided by merchants.
In no event shall the Platform be liable for any indirect, incidental, or consequential damages.

Privacy

We collect and use personal information in accordance with our Privacy Policy. By using the Platform, you consent to such collection and use.

What do our clients say about us?

Discover how CodRocket helped our users transform the way they manage their Cash on Delivery business.

A seamless experience from start to finish. Highly recommended!

Lina Torres

CMO at BrightFlow

I thought it was very smooth, it was done within a day and all I hit was like 5 buttons.

Alex Lieberman

Founder of storyarb

Super intuitive platform. The speed of execution was fantastic.

Deon Bryan

CEO at Viteerra

Loved how simple everything was. It’s the easiest setup I’ve used.

Adam Fuller

Co-Founder of Flagaholics

FAQs

Find out how CodRocket can support your business.

1. What is CODRocket?

CODRocket is an all-in-one management platform specifically designed for businesses operating with cash-on-delivery (COD) models. It helps manage orders, returns, payments, and deliveries efficiently.

2. Who can use CODRocket?

Merchants, delivery companies, individual sellers, and distributors who rely on cash-on-delivery operations can use CODRocket to streamline and automate their workflow.

3. What features does CODRocket offer?

CODRocket offers features like Order tracking and management, ,Return handling ,Cash reconciliation ,Delivery monitoring ,Analytics and reporting

4. Is CODRocket suitable for small businesses?

Yes, CODRocket is built to support both small and large businesses, offering scalable tools that grow with your needs.

5. How secure is the platform?

CODRocket uses end-to-end encryption and secure payment systems to ensure the safety of all transactions and data.

6. Can I track real-time delivery status?

Yes, CODRocket allows you to monitor real-time delivery progress and driver location through the dashboard.

7. How do returns work in CODRocket?

Returns are automated and easy to manage. You can process return requests, assign pickups, and track the status—all within the platform.

8. Does CODRocket support multiple users?

Yes, you can create multiple user accounts with different permission levels for admins, warehouse staff, and delivery agents.

9. Can I integrate CODRocket with my existing systems?

CODRocket offers API access and plugin support, allowing you to integrate with eCommerce platforms, CRMs, or your own systems.

10. Is there customer support available?

Yes, CODRocket provides 24/7 customer support through email, chat, and phone to assist you with any issues.

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